Wirefly Rebate Information

Frequently Asked Questions About Wireless Rebates
How Can I Make Sure My Wirefly Rebate Gets Paid?

We recognize that the world of cell phones can be confusing. Here are some tips to anybody worried about getting his or her Wirefly rebate:

1. Make sure you use the proper forms. All of our rebate forms are unique to the specific order, and are included in the box with every eligible shipment. We will also soon add the ability to download copies of your sales receipt and rebate claim forms from our web site
2. Don't accept a "new account" offer unless you're really switching carriers. Many rebate claims do get rejected because the carrier reports to us that the customer was not new. If you took the offer but then cancelled another account, the carriers figure it out and charge us back.
3. Don't change your account after signing up (or if you do, let us know). Carriers will sometimes report your account to us as deactivated if you change your rate plan, your phone number, or other details about your account. If you need to keep your existing phone number, please submit the request with your original order. If you are not sure which is the right rate plan, please call us to order by phone and we'll help you make the right decision up front. If you make such changes to your account later, the carrier may report it to us as a deactivation. If you feel you've been improperly reported as a deactivation, call us and we can investigate to get it corrected with the carrier.
4. Don't Submit Early. If you are submitting a Customer Loyalty Rebate, we cannot process your claim until the carrier can confirm that you have remained a new customer in good standing for six months. For these rebates, you must wait 180 days from the activation date that is shown on the Sales Receipt included with your shipment.

or questions regarding the state of your rebate

Please call this number.
Rebate Center:

866-607-9877